Shipping Policy
Shipping Policy
Thank you for shopping with us. We work with trusted international suppliers to deliver products directly to you.
Order Processing
Orders are typically processed and dispatched within 1-2 business days after payment is confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day. During busy periods, processing may take slightly longer.
International Delivery
Estimated international delivery time is 7-12 business days after dispatch.
The total estimated time from placing your order to delivery is therefore approximately 8-14 business days. Delivery times are estimates and may be affected by customs clearance, local postal services, severe weather, public holidays, or other circumstances outside our control.
Shipping Locations and Fees
We ship internationally to the countries available at checkout. Any applicable shipping fees will be displayed before you complete your purchase.
Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information. It may take several days after dispatch for tracking updates to appear.
Separate Packages
Products may be supplied from different warehouses. If your order contains multiple items, they may arrive in separate packages and on different dates. You will not be charged additional shipping fees because an order is divided into multiple shipments.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility. We do not control customs processing times or fees.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address. Contact us at [Support Email] as soon as possible if you notice an error. Once an order has been dispatched, we may be unable to change the address or recover the package.
Delayed Orders
If your order has not arrived within the estimated delivery window, please check the tracking information and contact [Support Email]. Allow extra time for possible customs or carrier delays.
Lost, Damaged, or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, check with household members, neighbours, the delivery carrier, and any safe delivery location first.
For products that arrive damaged, incorrect, or incomplete, contact us within [number] days of delivery and include your order number, a description of the issue, and clear photographs where applicable. We will review the matter in line with our refund and return policy.
Contact Us
For questions about shipping or delivery, contact: